Loamer Terms & Conditions

Last updated: October 2025

Welcome to Loamer (www.loamer.co.nz). These Terms & Conditions govern your use of our website and online store. By accessing or purchasing from Loamer, you agree to these Terms.
Please read them carefully.

Plain English Summary (Key Points)

Gear for Good: Every item purchased includes a $10 contribution to the trail organisation you choose at checkout.

Made-to-order: All items are printed to order, so we can't refund for change of mind. Faulty or incorrect items are covered under NZ law. 

Your choice matters: You choose which NZ trail organisation receives a $10 contribution from Loamer. You are not donating directly to an organisation. Loamer is no collecting a donation on your behalf or on behalf of a charity or organisation. If you don't select one, we'll allocate it one for you.

Payment & shipping: All prices include GST. Delivery times are estimates. Shipping costs are shown at checkout.

Consumer rights: Your rights under the NZ Consumer Guarantees Act (CGA) are fully protected.

Transparency: We publish a running impact report showing how much has been contributed to each organisation. See "Our Impact"

👉 Loamer is a for-profit New Zealand business that supports charitable causes through direct contributions. We are not a charity or fundraising organisation.

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1. Overview & Acceptance

"Loamer," "we," "us," and "our" refer to www.loamer.co.nz.

Loamer operates an online store selling apparel and merchandise, with a social conscience: $10 from every order supports trail organisations across New Zealand.

Using this site or making a purchase means you accept these Terms.

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2. Eligibility

You must be at least 18 years old to make a purchase or create an account.

You are responsible for maintaining the confidentiality of your login information.

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3. Gear for Good – Trail Organisation Support

3.1 How It Works

Loamer contributes $10 from every item sold to the trail organisation you select at checkout.

This contribution is funded by Loamer from its profits — it is not an additional fee or donation charged to you.

If no organisation is chosen, Loamer will choose one for you.

Current partners include: Rotorua Trails Trust, and Rotorua MTB Club.

3.2 Contribution Process

Contributions are processed monthly, and Loamer retains full discretion over the timing and method of payments.

Contributions are non-refundable and non-transferable.

By completing a purchase, you agree to Loamer making a $10 contribution to your selected organisation.

Loamer does not act as a fundraiser or donation collector on behalf of any organisation. All contributions are made independently by Loamer as part of our business operations.

3.3 Transparency & Reporting

We maintain full transparency through our monthly-updated Impact page, showing total contributions to each organisation.

Loamer cannot control how each organisation uses funds once received, but we choose partners committed to genuine trail work and community benefit.

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4. Orders & Purchases

4.1 Pricing & Payment

All prices are in NZD and include GST.

Payments are processed via secure third-party providers (Stripe).

We reserve the right to cancel or limit any order that appears suspicious, duplicate, or fraudulent.

Loamer is not liable for any bank or credit card fees arising from disputes, chargebacks, or currency conversions.

4.2 Made-to-Order Policy

All items are made to order. We cannot refund for change of mind or incorrect size.
Refunds or replacements for faulty, damaged, or incorrect items are provided under the Consumer Guarantees Act 1993 (NZ).

Requests for faulty item replacements must be initiated within 14 days of receiving your order.

4.3 Shipping & Delivery

Delivery timeframes shown at checkout are estimates only.
Delays may occur due to courier, manufacturing, or supply issues.
Shipping costs are calculated and displayed at checkout.
Customs duties or taxes for international orders are the responsibility of the recipient.

4.4 Availability

We may update, limit, or discontinue products at any time.

If an item becomes unavailable after purchase, we'll contact you with options — refund, alternative item, or delay.

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5. Accuracy & Site Information

We do our best to keep all product and partner details accurate.
However, we can't guarantee that descriptions, images, or pricing are error-free.
Content may change without notice.

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6. Account & Billing Information

You agree to provide current and accurate billing and account details.
You're responsible for all activity under your account.
We may suspend or cancel accounts that appear fraudulent or abusive.

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7. Payment Processing

Payments are securely processed by third-party services (like Stripe).
Loamer does not store credit card details on our servers.

We are not responsible for issues or downtime caused by third-party providers.

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8. Third-Party Services

Loamer uses third-party tools (e.g., couriers, analytics, email).
We are not responsible for data loss, errors, or service failures caused by them.

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9. Prohibited Conduct

You agree not to:

Use this site for illegal or harmful activity.
Upload viruses, malware, or spam.
Impersonate another person or misrepresent information.
Harass, threaten, or abuse others.
Attempt to breach or bypass site security.

Violation may result in account suspension or legal action.

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10. User Comments, Photos & Feedback

If you share photos, testimonials, or suggestions with Loamer, you grant us permission to use that content in marketing or promotional materials.
You confirm your content doesn't violate anyone's rights or include offensive or illegal material.

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11. Intellectual Property

All content on Loamer (logos, photos, designs, copy) is protected by NZ and international copyright laws.
You may not reuse, copy, or distribute any content without written consent.

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12. Promotions & Sale Items

All promotions are available to NZ residents unless stated otherwise.
Sale items are final and not eligible for return except for faults under NZ consumer law.

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13. Limitation of Liability

We do our best to deliver quality gear and great service, but:
Loamer's total liability is limited to the amount you paid for your order.
We are not responsible for indirect or consequential losses (e.g., missed opportunities, expectations).

Use of this site is at your own risk.

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14. Indemnification

You agree to indemnify and hold Loamer harmless from any claims, damages, or costs resulting from:

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Your breach of these Terms,
Violation of NZ law, or
Misuse of this website or products.

15. Termination

Loamer may suspend or cancel access to the site for any breach of these Terms or suspected fraud.

All obligations incurred prior to termination remain enforceable.

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16. Entire Agreement & Severability

These Terms, along with other published policies (e.g., Privacy Policy), make up the full agreement between you and Loamer.
If a clause is found invalid, the rest of the Terms remain in effect.

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17. Governing Law & Disputes

These Terms are governed by the laws of New Zealand.
Any disputes will be resolved exclusively in New Zealand courts.

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18. Changes to Terms

We may update these Terms from time to time.
Continued use of the site after updates means you accept the new version.

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19. Disclaimer

Loamer is not a registered charity or charitable trust.

We are a New Zealand-owned business that contributes $10 from each order to trail organisations chosen by our customers.

Recipient organisations are independent entities, and Loamer is not responsible for their governance or use of funds.

Loamer Privacy Policy

Last updated: October 2025

Welcome to Loamer (www.loamer.co.nz). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase. By using Loamer, you agree to this policy.

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1. Who We Are

Loamer is a New Zealand–owned clothing label. We sell made-to-order apparel and contribute $10 from every order to New Zealand trail organisations chosen by our customers.

For privacy matters, contact: info@loamer.co.nz

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2. What Information We Collect

We collect only what's needed to process orders, communicate with you, and manage our impact program.

Information you provide

Name, shipping & billing address
Email & phone number
Payment details (processed securely via Stripe / Shopify Payments)
Your selected trail organisation at checkout

Optional: account login details or survey responses

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Information collected automatically

Device, browser, and IP address
Site usage data (pages visited, time on site) via analytics tools such as Google Analytics
Cookies (see Section 8)

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We never collect or store full credit-card numbers on our servers.

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3. Why We Collect Your Information

We use your information to:

Process and deliver your order
Send order confirmations & shipping updates
Process $10 contributions to trail organisations
Maintain accurate impact reporting
Improve our website and customer experience
Send optional marketing emails (only if you've opted in)

4. Marketing & Communication

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We'll only email you marketing material if you explicitly opt in.
You can unsubscribe anytime by clicking Unsubscribe in our emails or contacting us directly.
We never sell or rent your information to other companies.

5. Sharing Your Information

We share data only when necessary to run Loamer effectively:

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• Payment providers (e.g., Stripe) – to process transactions

• Printing & fulfillment partners (e.g., digitees.co.nz) – to manufacture and ship your order. Your name, address, order details, and product specifications are shared with our printing partner to produce and deliver your items.

• Shipping companies – to deliver your order

• Email & analytics platforms – to send updates or track website performance

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We may also share non-identifiable, aggregated impact data (e.g., total donations per organisation). We do not share your name, contact details, or purchase history with trail organisations.

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Important: Our printing and fulfillment partner operates under their own privacy policy. Please review digitees.co.nz's Privacy Policy to understand how they handle your personal data.

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6. Data Storage & Security

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Your information is stored securely using encrypted, access-controlled systems.
Staff and contractors only access data needed to perform their role.
If a data breach occurs that may cause harm, you'll be notified in line with the Privacy Act 2020.

7. Retention & Deletion

We keep order and contribution records for tax, accounting, and reporting purposes. You can request deletion of your customer account or personal information at any time, subject to these legal obligations.

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8. Cookies & Tracking

Loamer uses cookies to:

Enable checkout functionality
Remember your preferences
Measure site traffic and performance

You can disable cookies in your browser settings, but some features may not work correctly.

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9. Your Rights Under NZ Law

Under the Privacy Act 2020, you have the right to:

Access personal information we hold about you
Request corrections or deletion
Withdraw consent for marketing communications

Contact us at info@loamer.co.nz to exercise these rights.

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10. Children's Privacy

Loamer is not intended for children under 18. We do not knowingly collect personal data from minors.

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11. Third-Party Links

Our website may link to partner trail organisations or social channels. We're not responsible for their content or privacy practices—please review their policies directly.

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12. Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date will reflect the latest version. Continued use of Loamer after changes means you accept the new version.

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13. Contact Us

For privacy questions, data access, or deletion requests: info@loamer.co.nz
www.loamer.co.nz